1. Help Center
  2. Pretzel
  3. Accounts/Premium Pretzel Subscriptions

Can I get a refund?

Unexpected Charges

If you have multiple or unauthorized charges, please contact our Support and include any and all related invoice numbers. You may have accidentally signed up to Premium. Try logging in with any details you tend to use online. Also, check your family or friends haven’t used your payment info. If they have, they should cancel or change their payment method and reimburse you.

I don't want Premium any more.

If you don’t want Premium anymore, you can cancel any time and keep what you paid for. Your Premium stays until your next monthly payment would be due. After that, your account switches to Pretzel Free and your subscription is thusly terminated.

For more information, check out our policy for the Subscription Terms.