If you recently unplugged your monitor or changed your display setup, this could be causing the issue you're experiencing. Pretzel Rocks has a known positioning issue that our Developers are investigating, but in the meantime, rest assured - there's a quick fix! See below.

Press the Windows key + R and paste in %APPDATA%/@pretzel-aux/pretzel-desktop in the run prompt.

This will show you a Pretzel app directory, in which you should see a window-state.json file. Deleting this file will reset the window position for the Pretzel Rocks app.

Once complete, please restart the app; it should work as usual again.

From the Finder menu, click Go > Go To Folder and enter the path:

~/Library/Application Support/@pretzel-aux/pretzel-desktop

This will show you a Pretzel app directory, in which you should see a "window-state.json" file. Deleting this file will reset the window position for the Pretzel Rocks app.

Once you've done this, please try restarting the app; it should work as expected.
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If you are trying to update the Desktop player and the installation keeps crashing part way through and stalling out, you can cancel the installation and begin again. What is likely happening is that a missing file or leftover files are preventing a complete uninstallation of the older version of the application and halting the process of installing the new version. See below for instructions.

You can use BCUninstaller to uninstall previous versions of Pretzel.

After you have successfully uninstalled Pretzel using that application, please restart the installation of the new version again. This should do the trick!
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​If you are on a Mac and continuing to have installation issues, please contact our support team on Discord or this help center by submitting a form (top-right hand corner of this page).
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