Chat attributions are required unless you are a Premium or Pro subscriber. However, we understand sometimes things don't always work like they should.
Note: Our chat attribution is not like a typical bot on Twitch. It will not join your channel and appear in your viewer list. Think of it more as a script that runs when you are live, to share the information of the track playing at the time.
First, let's check your settings.
If you are a Premium or Pro subscriber, you have the option to turn chat attributions off. This can be done in the filter buttons on the bottom left (the megaphone) or in your settings page under "What's Playing." Here you can also change the delay so that it better lines up with your stream and any broadcast delay or latency.
Next, we'll test your connection.
In your player settings, you can now send a test message from PretzelRocks to your Twitch chat.
Still not working? Let's check your automod settings.
Do you have hyperlinks blocked? You may need to change this settings, or add Pretzel's short-links to permitted terms and phrases: prtzl.io
Check to see if you are in followers or sub only (will only see option available if you're an affiliate) mode in chat.
You may need to moderate or VIP PretzelRocks in your chat so that it can post links.
Still not resolved? Try asking Discord or submitting a support request!
It could be something else. Maybe you've changed your Twitch account name and the system has your old name still listed as the default? If so, we can help!
Please note, you will not be penalized for lack of chat attribution if it is something out of your control. Blocking or banning PretzelRocks from your Twitch chat to avoid chat attributions, however, can be grounds for suspension from the app if you’re not a Premium or Pro subscriber.
For more assistance, be sure to reach out. You can find us in Discord or by submitting a support request via this help center (top right hand corner of this page), as long as you are logged in via your associated Pretzel login email address.
Please be sure to include any necessary details (such as if you've changed your Twitch account name, if you have more than one Twitch account associated with your computer login, or if you have tested the chat message through the settings etc). We look forward to your inquiry!