We understand that plans change sometimes, so we'll always do our best to provide refunds when possible.

Here's what you can find in this article:

• Taking a break from content creation?
• Unexpected Charges?
• Want to downgrade from Pro to Premium but can't find the option?
• How do I cancel from my account?

Taking a break from content creation?

No problem; we'll still be here when you feel inspired again. We're happy to provide a refund up to 14 days from the last charge date. To request a refund, please contact support by email at hello@pretzel.rocks.

Unexpected Charges?

Uh-Oh. If you believe you previously canceled and have unexpected charges, please contact our Support team and include related invoice numbers, email addresses, Twitch ID, and/or YT Channel ID. You may have created a duplicate account at some point, so our support team is available to confirm and get things sorted for you.

Want to downgrade from Pro to Premium but can't find the option?

No worries, that's the norm. Shoot us a quick message using our Help Center Forms, and we'll help make the change.

How do I cancel from my account?

Follow the link here to be taken to our FAQ with step-by-step instructions.

Warning: Canceling your subscription and using previously downloaded music in new content will be subject to de-monetization and content claims. Furthermore, any previously uploaded content with tracks downloaded while you were still on an active subscription may also be subject to de-monetization and copyright claims.

For more information on our terms of service, please see here.