Mutes are frustrating. We hope to make them obsolete one day, but until then here is what you need to know.
All of the music in Pretzel's catalog is completely licensed for use on Twitch. We've got your back when it comes to DMCA. Mutes, while bothersome, are not DMCA takedown notices -- and outside of removing all of your music (and potentially some game audio) from your VODs completely by routing your audio to a different channel in your broadcasting software, at this time there is not much to prevent a mute from happening.
If you receive a mute for any track in Pretzel, you can appeal the mute through Twitch to have it removed. Appeals are not an automated process (like mutes), and are handled by a team on Twitch. It can sometimes take a few weeks for them to review your appeal and make any changes.
Important: Mutes are not DMCA takedown notices. Only the rights holders, or an entity that is legally able to act on behalf of the rights holders, are able to issue a DMCA takedown notice. Neither Twitch nor Audible Magic are able to issue DMCA takedown notices on behalf of these rights holders.
More on why content has been muted:
Twitch does not check content against an internal copyright content ID system. It outsources that to a third-party company called Audible Magic.
If your VOD is muted, it's because something in your content flagged as "copyrighted content" within Audible Magic's database. Twitch, to protect itself legally, mutes a large portion of your VOD to remove the content (often at least 6 minutes). "Copyrighted content" could be almost anything, including songs, movies, television, sports broadcasts and stand-up comedy specials.
Audible Magic manages content ID for many sites beyond Twitch, and it is up to the rights holders to set those permissions. Sometimes a song will flag because of the permissions set by the rights holders; music can also flag because it might be on multiple albums under different names, include sample packs widely used by other artists, or, as is often the case with Classical, there could be multiple recordings of the same composition by different artists.
Regardless of the case, if you are using Pretzel, you have the proper licenses to use our catalog on Twitch, including in your clips and VODs.
Finally, we'd like to share that while our initial talks with Twitch and Audible Magic weren't as fruitful as we had hoped, our current meetings are very promising. Like most things, however, this will take time. The only way to completely avoid mutes is to route your music (and potentially even certain games' audio) through a secondary channel in your broadcast software so that it is not included in your VODs and clips.
- I continue receiving VOD mutes for the same track/artist, after I've already submitted Pretzel VOD forms.
- We greatly appreciate your VOD Mute form submissions and send those directly to our Music team for review. In most cases, we'll reach out directly to the artist to resolve and avoid further mutes. But, in some cases, the artist is responsible and will notify their fans about the problem ie. social media, email, website, etc. If you have not done so already, try checking with the artist to see if they've already addressed this in a public forum.
How to get your VOD unmuted:
1. Log in to Twitch and access your Video Manager via your dashboard. Click on the video you would like to appeal. Videos with muted audio have a red muted speaker icon in the upper right corner of the thumbnail.
2. Identify and select the Pretzel track you want to appeal.
3. Let us know! Click the "Submit a request" tab at the top-right of this page and select the Twitch VOD Mute form to let us know what track was flagged.
4. Within the same Twitch Dashboard, select "I have permission from all applicable rights holders to use the audio and distribute it on Twitch as part of my video".
5. Confirm the Pretzel track you've selected to appeal.
6. Fill out and sign the submission form.
This part looks daunting because it's meant to be. Acquiring legal permission from artists to use their music is serious business, which is why we toiled endlessly to create Pretzel. Each of our tracks has pages of legal connected to it, each artist has signed and granted the permissions you need through Pretzel, so you can be confident in signing off on this part of the appeals process.
7. Confirm your appeal.
You can check the status of your appeal by clicking on the appeal video. When your video has been reviewed, you will receive an email with the outcome.