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Pretzel Support

My YouTube video got a copyright claim. Now what do I do?



  • Hole Sleeve

    Hi, I've subscribed but right off the start, day1, I've got 4 YouTube copyright claims from different companies from a 2 hours live stream.
    I understand it's not strictly your fault but I'm afraid I'll have to pass on your service as I need to be sure that as a paid service offering "YouTube safe" feature I do not need to chase bogus claims myself, it's not really "YouTube safe" if you can't guarantee that you have full control over it. I guess this is just a small selection of claims that will pop up.

  • Jane

    Hello Hole Sleeve,

    Thanks for taking the time to leave a comment. We do apologize for our delayed reply.

    We understand these notifications may have been off-putting, and we would love to clarify.

    The Pretzel player is designed to provide tracks cleared at the time of use for YouTube as long as you have the Safe feature enabled. This means that you should be claim-free for the duration of your live stream; however, should you choose to upload that same content after the live stream has ended, there's no guarantee that the audio will remain safe. Artists' priorities and how they monetize their music fluctuate occasionally. As the artists hold Copyrights to their catalogs, it's their prerogative to change their minds.

    This is why we must re-iterate that our commitment to our users is that you will not receive DMCA Takedowns or Copyright Strikes and that there will be no negative impacts on your channel. However, it's nearly impossible to promise that claims won't occur sometimes.

    With that said, you get to keep any revenue collected on the stream before the claim takes place, and most times, if the claim has resulted in revenue sharing, it's a tiny percentage and is only being shared for the use of that track while it was played rather than your entire stream.

    Lastly, we get it. You should focus on doing what you love, as a creative rather than spending time disputing tedious claims. Nevertheless, for the time being, due to how YouTube's Content ID system works claims are here to stay. This doesn't mean that we aren't doing everything we possibly can to prevent them. Moreover, our system is updated every 24 hours with updates to the status of tracks provided through our player. Although it should be rare, if any of the track's statuses have been updated on the artist's side without us being privy to the change, our system will catch it and remove the music from our player as "YouTube Safe," preventing further issues.

    If you have any follow-up questions or concerns, please submit a ticket at the top right-hand corner of this page under "YouTube Claims."

    We hope this helps, and thank you for your patience and support of Pretzel!


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